# How to connect Crisp to Hermes Agent (paste one key, 12 tools) > Connect Crisp to Hermes with ClawLink: paste your Crisp key once and 12 tools work from chat. No MCP server to run, nothing stored on your machine. Web version: https://claw-link.dev/hermes/crisp Most guides for giving Hermes Agent Crisp access start with registering your own OAuth app or pasting API keys into env files, then leave the token refresh and tool wiring to you. ClawLink gives Hermes a more practical Crisp setup: pair once in the browser and your always-on Hermes agent can act on Crisp for you, reading and doing real work on your behalf with no auth, token refresh, or tool wiring to build yourself. ## Setup It takes three steps to connect Hermes to Crisp. 1. **Install ClawLink** — add the plugin to Hermes Agent once. 2. **Connect Crisp** — one-click OAuth in the ClawLink dashboard. 3. **Use it from chat** — ask Hermes Agent in plain English. **Paste this into Hermes to set up ClawLink:** > Set up ClawLink for Hermes and tell me when it's ready. > 1. Install the plugin: `hermes plugins install ClawLink-HQ/hermes-plugin --enable` > 2. Start pairing with `hermes clawlink begin`. It prints an approval link, so show me the link and stop, don't wait. > 3. I'll approve it in my browser, then reply "approved". > 4. When I say approved, finish setup: `hermes clawlink finish` > 5. Then run `hermes clawlink test` and tell me whether ClawLink is ready. **Alternative for any agent (no plugin needed):** if the Hermes Agent plugin route isn't available or doesn't work, any AI agent with shell access can use the ClawLink CLI instead: ```bash npx -y @useclawlink/cli login # sign in via browser — no API key to paste npx -y @useclawlink/cli connect crisp # connect Crisp (browser OAuth) npx -y @useclawlink/cli actions crisp # list available actions npx -y @useclawlink/cli run crisp --input '' # execute (add --confirm for writes) ``` ### Install by command The prompt above walks Hermes through this. By hand, it is four commands and a browser approval: ```bash hermes plugins install ClawLink-HQ/hermes-plugin --enable hermes clawlink begin # prints an approval link — open it and approve hermes clawlink finish # after approving in the browser hermes clawlink test ``` Then connect Crisp in the [ClawLink dashboard](https://claw-link.dev/dashboard) — paste your Crisp API key once. Verify the connection by asking Hermes: > Pull the relevant data from Crisp, summarize it in plain English, and point out anything that needs attention. ### Using a different agent? The Hermes plugin is one client of ClawLink's MCP server. Claude Code, Cursor, Codex, or any agent that can run a shell command pairs with the same ClawLink account through the CLI: ```bash npx -y @useclawlink/cli login ``` `login` opens the same browser approval and stores a credential locally. Once Crisp is connected in the dashboard, that agent calls the same 12 Crisp tools over MCP. Full setup for MCP clients and shell agents: [connect apps to any AI agent](https://claw-link.dev/learn/connect-apps-to-any-ai-agent). ## Crisp MCP for Hermes Looking for a Crisp MCP server for Hermes Agent? ClawLink connects Crisp to Hermes Agent and exposes 12 Crisp tools your agent can call over [MCP](https://claw-link.dev/learn/what-is-an-mcp-server), with [hosted auth](https://claw-link.dev/learn/oauth-for-ai-agents) and nothing to run or maintain yourself. Using OpenClaw instead? The [OpenClaw Crisp integration](https://claw-link.dev/openclaw/crisp) works the same way. ## What the Hermes Agent Crisp integration can do 12 Crisp tools are ready for Hermes Agent once the account is connected. ### All 12 Crisp tools for Hermes | Tool | What it does | |---|---| | **Get conversation** `crisp_get_conversation` | Get one conversation's status, assignment, inbox, visitor metadata, unread counts, and | | **Get people profile** `crisp_get_people_profile` | Get one customer profile by its Crisp people ID or exact email address | | **List conversation messages** `crisp_list_conversation_messages` | Return a batch of messages from a conversation, optionally before, after, or around one | | **List conversations** `crisp_list_conversations` | List or search workspace conversations with support-focused filters, one page at a time | | **List inboxes** `crisp_list_inboxes` | List configured Crisp inboxes and their operator/team membership, one page at a time | | **List operators** `crisp_list_operators` | List workspace operators and pending members with their IDs, roles, and current availability | | **List people profiles** `crisp_list_people_profiles` | List or search customer profiles by text, creation date, and sort order, one page at a time | | **Assign conversation** `crisp_assign_conversation` | Assign a conversation to one operator or explicitly remove its current operator assignment | | **Move conversation to inbox** `crisp_move_conversation_to_inbox` | Move a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id | | **Update conversation meta** `crisp_update_conversation_meta` | Update support-relevant visitor details, subject, segments, or custom data on a conversation | | **Update conversation state** `crisp_update_conversation_state` | Set a conversation to pending, unresolved, or resolved | | **Send conversation message** `crisp_send_conversation_message` | Send a visitor-visible text reply to an existing Crisp conversation immediately; this external | ## Example prompts **Get Conversation** > Pull the relevant data from Crisp, summarize it in plain English, and point out anything that needs attention. **Get People Profile** > Pull the relevant data from Crisp, summarize it in plain English, and point out anything that needs attention. **List Conversation Messages** > List the relevant items in Crisp, group them by priority, and recommend what Hermes should do next. **List Conversations** > List the relevant items in Crisp, group them by priority, and recommend what Hermes should do next. ## ClawLink vs. building it yourself The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for Hermes Agent. That is fine if you want to build and maintain the integration yourself. Most teams just want Crisp working from chat. | | Manual | ClawLink | |---|---|---| | **Credential handling** | Collect, validate, store, and rotate the Crisp API key yourself, then make sure every tool call uses the right account. | Users complete the hosted ClawLink setup once and the connected Crisp account becomes available to the agent without you building credential management. | | **Ongoing maintenance** | You own refresh logic, permission debugging, environment config, and every provider-specific edge case for Crisp. | ClawLink handles the repetitive integration plumbing so your team can focus on the workflow instead of the infrastructure. | | **Agent usability** | You still need to expose the right Crisp actions to the runtime in a format your agent can reliably use. | 12 tools for Crisp are already exposed through ClawLink, so the agent can read and act from chat immediately. | ## ClawLink vs. Composio Composio also exposes Crisp to AI agents. It is developer infrastructure: Python and TypeScript SDKs, an MCP server, and a catalog past 1,000 apps, aimed at teams shipping agent products. ClawLink is built for Hermes Agent users instead. You install the plugin once, connect Crisp in the browser, and the 12 tools above work from chat. There is no SDK and no config file, and the Crisp key you paste at setup is stored server-side rather than kept in your environment. Choosing between them? Read the full [Composio alternatives](https://claw-link.dev/hub/composio-alternatives) comparison. ### Hermes paired but still can't use Crisp Pairing is a two-step handshake: run `hermes clawlink begin`, approve the link in your browser, then run `hermes clawlink finish`. If you ran finish before approving, or the approval link expired, run `hermes clawlink begin` again to get a fresh link. Confirm the plugin was installed with `--enable`, then verify with `hermes clawlink test`. ### Connection succeeds but no tools appear Reconnect Crisp from the dashboard, then start a fresh chat if the runtime still has the old tool catalog loaded. ### "Tool schema not loaded yet" error when calling Crisp tools Crisp tool schemas load on demand the first time a tool runs and are cached after that, so this error usually clears on its own: wait a few seconds and retry the same request. If every Crisp call keeps failing with it in a fresh chat, reconnect from the dashboard, and contact support if it still persists — that pattern points to a configuration problem on our side, not something you can fix by reconnecting again. ### Crisp returns 403 or "permission denied" on one action while others work Two usual causes. The connected account may not have access to the specific workspace, inbox, store, or project in the request — check that first. If access looks right, the agent may have sent a placeholder value (like "YOUR_ID" or an example id from documentation) instead of a real one: ask it to run a list or search tool first, then retry the action with a real id from those results. Most failures at this stage are one of these two, not ClawLink bugs. ### API key setup works but results look incomplete Double-check that the API key for Crisp has the right scopes or account access. A valid key can still be too limited for some reads or writes. ### Is there a Hermes Agent Crisp integration? Yes. ClawLink is the fastest way to connect Hermes to Crisp: link your Crisp account once in the browser and Hermes Agent can call the Crisp API through 12 ready-made tools — no custom code or token handling. ### How do I connect Crisp to Hermes with ClawLink? Install the plugin with `hermes plugins install ClawLink-HQ/hermes-plugin --enable`, then pair once: run `hermes clawlink begin`, approve the link in your browser, and run `hermes clawlink finish`. Connect Crisp in the dashboard and Hermes can use it from the next message — no config files, and the Crisp key you paste is stored server-side instead of in your environment. ### How long does it take to connect Crisp to Hermes Agent? About two minutes. Sign in, click Connect next to Crisp in the dashboard, authenticate, and Hermes Agent can use it from the next chat message. ### Why use ClawLink instead of wiring Crisp up myself? The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for Hermes Agent. That is fine if you want to build and maintain the integration yourself. Most teams just want Crisp working from chat. ### Hermes paired but still can't use Crisp Pairing is a two-step handshake: run `hermes clawlink begin`, approve the link in your browser, then run `hermes clawlink finish`. If you ran finish before approving, or the approval link expired, run `hermes clawlink begin` again to get a fresh link. Confirm the plugin was installed with `--enable`, then verify with `hermes clawlink test`. ## Related - [SendGrid tools](https://claw-link.dev/hermes/sendgrid) — Deliver transactional and marketing emails - [Dialpad tools](https://claw-link.dev/hermes/dialpad) — Business phone, messaging, and video conferencing - [Hermes Discord Bot integration](https://claw-link.dev/hermes/discord-bot) — Automate Discord server actions with bot-specific permissions