# How to connect Helpwise to Hermes Agent (paste one key, 37 tools) > Connect Helpwise to Hermes with ClawLink: paste your Helpwise key once and 37 tools work from chat. No MCP server to run, nothing stored on your machine. Web version: https://claw-link.dev/hermes/helpwise Most guides for giving Hermes Agent Helpwise access start with registering your own OAuth app or pasting API keys into env files, then leave the token refresh and tool wiring to you. ClawLink gives Hermes a more practical Helpwise setup: pair once in the browser and your always-on Hermes agent can act on Helpwise for you, reading and doing real work on your behalf with no auth, token refresh, or tool wiring to build yourself. ## Setup It takes three steps to connect Hermes to Helpwise. 1. **Install ClawLink** — add the plugin to Hermes Agent once. 2. **Connect Helpwise** — one-click OAuth in the ClawLink dashboard. 3. **Use it from chat** — ask Hermes Agent in plain English. **Paste this into Hermes to set up ClawLink:** > Set up ClawLink for Hermes and tell me when it's ready. > 1. Install the plugin: `hermes plugins install ClawLink-HQ/hermes-plugin --enable` > 2. Start pairing with `hermes clawlink begin`. It prints an approval link, so show me the link and stop, don't wait. > 3. I'll approve it in my browser, then reply "approved". > 4. When I say approved, finish setup: `hermes clawlink finish` > 5. Then run `hermes clawlink test` and tell me whether ClawLink is ready. **Alternative for any agent (no plugin needed):** if the Hermes Agent plugin route isn't available or doesn't work, any AI agent with shell access can use the ClawLink CLI instead: ```bash npx -y @useclawlink/cli login # sign in via browser — no API key to paste npx -y @useclawlink/cli connect helpwise # connect Helpwise (browser OAuth) npx -y @useclawlink/cli actions helpwise # list available actions npx -y @useclawlink/cli run helpwise --input '' # execute (add --confirm for writes) ``` ### Install by command The prompt above walks Hermes through this. By hand, it is four commands and a browser approval: ```bash hermes plugins install ClawLink-HQ/hermes-plugin --enable hermes clawlink begin # prints an approval link — open it and approve hermes clawlink finish # after approving in the browser hermes clawlink test ``` Then connect Helpwise in the [ClawLink dashboard](https://claw-link.dev/dashboard) — paste your Helpwise API key once. Verify the connection by asking Hermes: > Pull the relevant data from Helpwise, summarize it in plain English, and point out anything that needs attention. ### Using a different agent? The Hermes plugin is one client of ClawLink's MCP server. Claude Code, Cursor, Codex, or any agent that can run a shell command pairs with the same ClawLink account through the CLI: ```bash npx -y @useclawlink/cli login ``` `login` opens the same browser approval and stores a credential locally. Once Helpwise is connected in the dashboard, that agent calls the same 37 Helpwise tools over MCP. Full setup for MCP clients and shell agents: [connect apps to any AI agent](https://claw-link.dev/learn/connect-apps-to-any-ai-agent). ## Helpwise MCP for Hermes Looking for a Helpwise MCP server for Hermes Agent? ClawLink connects Helpwise to Hermes Agent and exposes 37 Helpwise tools your agent can call over [MCP](https://claw-link.dev/learn/what-is-an-mcp-server), with [hosted auth](https://claw-link.dev/learn/oauth-for-ai-agents) and nothing to run or maintain yourself. Using OpenClaw instead? The [OpenClaw Helpwise integration](https://claw-link.dev/openclaw/helpwise) works the same way. ## What the Hermes Agent Helpwise integration can do 37 Helpwise tools are ready for Hermes Agent once the account is connected. The 27 below are the ones people reach for most; your agent can call all 37. ### 27 of 37 Helpwise tools for Hermes | Tool | What it does | |---|---| | **Get attachment** `helpwise_get_attachment` | Retrieves a specific attachment by its unique identifier | | **Get attachments** `helpwise_get_attachments` | Retrieves attachments from messages in a specific conversation | | **Get contact** `helpwise_get_contact` | Retrieves detailed information for a specific contact by ID | | **Get conversation** `helpwise_get_conversation` | Retrieves complete details of a specific conversation by ID from Helpwise | | **Get conversations** `helpwise_get_conversations` | Retrieve a list of conversations | | **Get custom field** `helpwise_get_custom_field` | Retrieves details of a specific custom field by its ID | | **Get mailbox** `helpwise_get_mailbox` | Retrieve details of a specific mailbox by its ID | | **Get mailboxes** `helpwise_get_mailboxes` | Retrieve mailboxes | | **Get note** `helpwise_get_note` | Retrieve details of a specific note | | **Get notes** `helpwise_get_notes` | Retrieves all notes associated with a specific conversation | | **Get tag** `helpwise_get_tag` | Retrieves detailed information about a specific tag in Helpwise | | **Get team** `helpwise_get_team` | Retrieves details of a specific Helpwise team by its ID | | **Get teams** `helpwise_get_teams` | Retrieve Helpwise teams | | **Get templates** `helpwise_get_templates` | Retrieve Helpwise WhatsApp message templates | | **Get users** `helpwise_get_users` | Retrieve Helpwise users list | | **Get webhook** `helpwise_get_webhook` | Retrieve detailed configuration for a specific Helpwise webhook by its ID | | **Get webhooks** `helpwise_get_webhooks` | Retrieve Helpwise webhooks | | **Search contacts** `helpwise_search_contacts` | Search contacts by term with pagination | | **Create attachment** `helpwise_create_attachment` | Upload a new attachment | | **Create note** `helpwise_create_note` | Add a note to a conversation | | **Create team** `helpwise_create_team` | Creates a new team in Helpwise to group users for collaboration and assignment purposes | | **Create webhook** `helpwise_create_webhook` | Creates a new webhook subscription in Helpwise to receive real-time event notifications | | **Update contact** `helpwise_update_contact` | Update an existing Helpwise contact | | **Update mailbox** `helpwise_update_mailbox` | Updates an existing Helpwise mailbox | | **Update message** `helpwise_update_message` | Update an existing message | | **Update tag** `helpwise_update_tag` | Updates an existing tag's name and/or color in Helpwise | | **Update template** `helpwise_update_template` | Updates an existing Helpwise email template by modifying its name, subject, and/or HTML content | ## Example prompts **Get Attachment** > Pull the relevant data from Helpwise, summarize it in plain English, and point out anything that needs attention. **Get Attachments** > Pull the relevant data from Helpwise, summarize it in plain English, and point out anything that needs attention. **Get Contact** > Pull the relevant data from Helpwise, summarize it in plain English, and point out anything that needs attention. **Get Conversation** > Pull the relevant data from Helpwise, summarize it in plain English, and point out anything that needs attention. ## ClawLink vs. building it yourself The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for Hermes Agent. That is fine if you want to build and maintain the integration yourself. Most teams just want Helpwise working from chat. | | Manual | ClawLink | |---|---|---| | **Credential handling** | Collect, validate, store, and rotate the Helpwise API key yourself, then make sure every tool call uses the right account. | Users complete the hosted ClawLink setup once and the connected Helpwise account becomes available to the agent without you building credential management. | | **Ongoing maintenance** | You own refresh logic, permission debugging, environment config, and every provider-specific edge case for Helpwise. | ClawLink handles the repetitive integration plumbing so your team can focus on the workflow instead of the infrastructure. | | **Agent usability** | You still need to expose the right Helpwise actions to the runtime in a format your agent can reliably use. | 37 tools for Helpwise are already exposed through ClawLink, so the agent can read and act from chat immediately. | ## ClawLink vs. Composio Composio also exposes Helpwise to AI agents. It is developer infrastructure: Python and TypeScript SDKs, an MCP server, and a catalog past 1,000 apps, aimed at teams shipping agent products. ClawLink is built for Hermes Agent users instead. You install the plugin once, connect Helpwise in the browser, and the 37 tools above work from chat. There is no SDK and no config file, and the Helpwise key you paste at setup is stored server-side rather than kept in your environment. Choosing between them? Read the full [Composio alternatives](https://claw-link.dev/hub/composio-alternatives) comparison. ### Hermes paired but still can't use Helpwise Pairing is a two-step handshake: run `hermes clawlink begin`, approve the link in your browser, then run `hermes clawlink finish`. If you ran finish before approving, or the approval link expired, run `hermes clawlink begin` again to get a fresh link. Confirm the plugin was installed with `--enable`, then verify with `hermes clawlink test`. ### Connection succeeds but no tools appear Reconnect Helpwise from the dashboard, then start a fresh chat if the runtime still has the old tool catalog loaded. ### "Tool schema not loaded yet" error when calling Helpwise tools Helpwise tool schemas load on demand the first time a tool runs and are cached after that, so this error usually clears on its own: wait a few seconds and retry the same request. If every Helpwise call keeps failing with it in a fresh chat, reconnect from the dashboard, and contact support if it still persists — that pattern points to a configuration problem on our side, not something you can fix by reconnecting again. ### Helpwise returns 403 or "permission denied" on one action while others work Two usual causes. The connected account may not have access to the specific workspace, inbox, store, or project in the request — check that first. If access looks right, the agent may have sent a placeholder value (like "YOUR_ID" or an example id from documentation) instead of a real one: ask it to run a list or search tool first, then retry the action with a real id from those results. Most failures at this stage are one of these two, not ClawLink bugs. ### API key setup works but results look incomplete Double-check that the API key for Helpwise has the right scopes or account access. A valid key can still be too limited for some reads or writes. ### Is there a Hermes Agent Helpwise integration? Yes. ClawLink is the fastest way to connect Hermes to Helpwise: link your Helpwise account once in the browser and Hermes Agent can call the Helpwise API through 37 ready-made tools — no custom code or token handling. ### How do I connect Helpwise to Hermes with ClawLink? Install the plugin with `hermes plugins install ClawLink-HQ/hermes-plugin --enable`, then pair once: run `hermes clawlink begin`, approve the link in your browser, and run `hermes clawlink finish`. Connect Helpwise in the dashboard and Hermes can use it from the next message — no config files, and the Helpwise key you paste is stored server-side instead of in your environment. ### How long does it take to connect Helpwise to Hermes Agent? About two minutes. Sign in, click Connect next to Helpwise in the dashboard, authenticate, and Hermes Agent can use it from the next chat message. ### Why use ClawLink instead of wiring Helpwise up myself? The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for Hermes Agent. That is fine if you want to build and maintain the integration yourself. Most teams just want Helpwise working from chat. ### Hermes paired but still can't use Helpwise Pairing is a two-step handshake: run `hermes clawlink begin`, approve the link in your browser, then run `hermes clawlink finish`. If you ran finish before approving, or the approval link expired, run `hermes clawlink begin` again to get a fresh link. Confirm the plugin was installed with `--enable`, then verify with `hermes clawlink test`. ## Related - [Hermes Zendesk integration](https://claw-link.dev/hermes/zendesk) — Manage support tickets, macros, users, and organizations - [Hermes Gleap integration](https://claw-link.dev/hermes/gleap) — Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their everyday pain points. - [Hermes Freshdesk integration](https://claw-link.dev/hermes/freshdesk) — Handle support tickets, contacts, and helpdesk operations