# How to connect Helpwise to OpenClaw (paste one key, 37 tools) > Connect Helpwise to OpenClaw with ClawLink: paste your Helpwise key once and 37 tools work from chat. No MCP server to run, nothing stored on your machine. Web version: https://claw-link.dev/openclaw/helpwise The usual route to Helpwise access for OpenClaw is an MCP server you configure and keep running, plus your own OAuth app or API keys. ClawLink gives OpenClaw a more practical Helpwise setup: install one ClawHub skill, connect Helpwise in the browser, and OpenClaw can call real Helpwise actions from any chat surface with no auth, token refresh, or tool wiring to build yourself. ## Setup It takes three steps to connect OpenClaw to Helpwise. 1. **Install ClawLink** — add the plugin to OpenClaw once. 2. **Connect Helpwise** — one-click OAuth in the ClawLink dashboard. 3. **Use it from chat** — ask OpenClaw in plain English. **Paste this into OpenClaw to set up ClawLink:** > I want to connect my apps to OpenClaw through ClawLink. > Please install the ClawLink plugin from ClawHub and enable it: `openclaw plugins install clawhub:clawlink-plugin` > When it is installed, tell me and stop. After I reply, give me the ClawLink pairing link. Setup notes, if you need them: https://claw-link.dev/skill.md **Alternative for any agent (no plugin needed):** if the OpenClaw plugin route isn't available or doesn't work, any AI agent with shell access can use the ClawLink CLI instead: ```bash npx -y @useclawlink/cli login # sign in via browser — no API key to paste npx -y @useclawlink/cli connect helpwise # connect Helpwise (browser OAuth) npx -y @useclawlink/cli actions helpwise # list available actions npx -y @useclawlink/cli run helpwise --input '' # execute (add --confirm for writes) ``` ### Install by command The setup prompt above does all of this in one paste. By hand, it is one install command plus a browser approval: ```bash openclaw plugins install clawhub:clawlink-plugin ``` Then ask OpenClaw to set up ClawLink. It starts browser pairing and prints an approval link — open it, approve the device, return to the chat, and say `done`. Finally, connect Helpwise in the [ClawLink dashboard](https://claw-link.dev/dashboard) — paste your Helpwise API key once. Verify the connection by asking OpenClaw: > Pull the relevant data from Helpwise, summarize it in plain English, and point out anything that needs attention. ### Using a different agent? The OpenClaw plugin is one client of ClawLink's MCP server. Claude Code, Cursor, Codex, or any agent that can run a shell command pairs with the same ClawLink account through the CLI: ```bash npx -y @useclawlink/cli login ``` `login` opens the same browser approval and stores a credential locally. Once Helpwise is connected in the dashboard, that agent calls the same 37 Helpwise tools over MCP. Full setup for MCP clients and shell agents: [connect apps to any AI agent](https://claw-link.dev/learn/connect-apps-to-any-ai-agent). ## Helpwise MCP for OpenClaw Looking for a Helpwise MCP server for OpenClaw? ClawLink connects Helpwise to OpenClaw and exposes 37 Helpwise tools your agent can call over [MCP](https://claw-link.dev/learn/what-is-an-mcp-server), with [hosted auth](https://claw-link.dev/learn/oauth-for-ai-agents) and nothing to run or maintain yourself. Using Hermes instead? The [Hermes Helpwise integration](https://claw-link.dev/hermes/helpwise) works the same way. ## What the OpenClaw Helpwise integration can do 37 Helpwise tools are ready for OpenClaw once the account is connected. The 27 below are the ones people reach for most; your agent can call all 37. ### 27 of 37 Helpwise tools for OpenClaw | Tool | What it does | |---|---| | **Get attachment** `helpwise_get_attachment` | Retrieves a specific attachment by its unique identifier | | **Get attachments** `helpwise_get_attachments` | Retrieves attachments from messages in a specific conversation | | **Get contact** `helpwise_get_contact` | Retrieves detailed information for a specific contact by ID | | **Get conversation** `helpwise_get_conversation` | Retrieves complete details of a specific conversation by ID from Helpwise | | **Get conversations** `helpwise_get_conversations` | Retrieve a list of conversations | | **Get custom field** `helpwise_get_custom_field` | Retrieves details of a specific custom field by its ID | | **Get mailbox** `helpwise_get_mailbox` | Retrieve details of a specific mailbox by its ID | | **Get mailboxes** `helpwise_get_mailboxes` | Retrieve mailboxes | | **Get note** `helpwise_get_note` | Retrieve details of a specific note | | **Get notes** `helpwise_get_notes` | Retrieves all notes associated with a specific conversation | | **Get tag** `helpwise_get_tag` | Retrieves detailed information about a specific tag in Helpwise | | **Get team** `helpwise_get_team` | Retrieves details of a specific Helpwise team by its ID | | **Get teams** `helpwise_get_teams` | Retrieve Helpwise teams | | **Get templates** `helpwise_get_templates` | Retrieve Helpwise WhatsApp message templates | | **Get users** `helpwise_get_users` | Retrieve Helpwise users list | | **Get webhook** `helpwise_get_webhook` | Retrieve detailed configuration for a specific Helpwise webhook by its ID | | **Get webhooks** `helpwise_get_webhooks` | Retrieve Helpwise webhooks | | **Search contacts** `helpwise_search_contacts` | Search contacts by term with pagination | | **Create attachment** `helpwise_create_attachment` | Upload a new attachment | | **Create note** `helpwise_create_note` | Add a note to a conversation | | **Create team** `helpwise_create_team` | Creates a new team in Helpwise to group users for collaboration and assignment purposes | | **Create webhook** `helpwise_create_webhook` | Creates a new webhook subscription in Helpwise to receive real-time event notifications | | **Update contact** `helpwise_update_contact` | Update an existing Helpwise contact | | **Update mailbox** `helpwise_update_mailbox` | Updates an existing Helpwise mailbox | | **Update message** `helpwise_update_message` | Update an existing message | | **Update tag** `helpwise_update_tag` | Updates an existing tag's name and/or color in Helpwise | | **Update template** `helpwise_update_template` | Updates an existing Helpwise email template by modifying its name, subject, and/or HTML content | ## Example prompts **Get Attachment** > Pull the relevant data from Helpwise, summarize it in plain English, and point out anything that needs attention. **Get Attachments** > Pull the relevant data from Helpwise, summarize it in plain English, and point out anything that needs attention. **Get Contact** > Pull the relevant data from Helpwise, summarize it in plain English, and point out anything that needs attention. **Get Conversation** > Pull the relevant data from Helpwise, summarize it in plain English, and point out anything that needs attention. ## ClawLink vs. building it yourself The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for OpenClaw. That is fine if you want to build and maintain the integration yourself. Most teams just want Helpwise working from chat. | | Manual | ClawLink | |---|---|---| | **Credential handling** | Collect, validate, store, and rotate the Helpwise API key yourself, then make sure every tool call uses the right account. | Users complete the hosted ClawLink setup once and the connected Helpwise account becomes available to the agent without you building credential management. | | **Ongoing maintenance** | You own refresh logic, permission debugging, environment config, and every provider-specific edge case for Helpwise. | ClawLink handles the repetitive integration plumbing so your team can focus on the workflow instead of the infrastructure. | | **Agent usability** | You still need to expose the right Helpwise actions to the runtime in a format your agent can reliably use. | 37 tools for Helpwise are already exposed through ClawLink, so the agent can read and act from chat immediately. | ## ClawLink vs. Composio Composio also exposes Helpwise to AI agents. It is developer infrastructure: Python and TypeScript SDKs, an MCP server, and a catalog past 1,000 apps, aimed at teams shipping agent products. ClawLink is built for OpenClaw users instead. You install the plugin once, connect Helpwise in the browser, and the 37 tools above work from chat. There is no SDK and no config file, and the Helpwise key you paste at setup is stored server-side rather than kept in your environment. Choosing between them? Read the full [Composio alternatives](https://claw-link.dev/hub/composio-alternatives) comparison. ### OpenClaw installed the Helpwise skill but can't call the tools The ClawHub skill teaches OpenClaw about Helpwise, but the calls run through the ClawLink plugin and your connected account. Make sure Helpwise is connected in the dashboard, then start a fresh chat so OpenClaw reloads the tool catalog. If OpenClaw runs as a persistent gateway, restart it so the new tools register. ### Connection succeeds but no tools appear Reconnect Helpwise from the dashboard, then start a fresh chat if the runtime still has the old tool catalog loaded. ### "Tool schema not loaded yet" error when calling Helpwise tools Helpwise tool schemas load on demand the first time a tool runs and are cached after that, so this error usually clears on its own: wait a few seconds and retry the same request. If every Helpwise call keeps failing with it in a fresh chat, reconnect from the dashboard, and contact support if it still persists — that pattern points to a configuration problem on our side, not something you can fix by reconnecting again. ### Helpwise returns 403 or "permission denied" on one action while others work Two usual causes. The connected account may not have access to the specific workspace, inbox, store, or project in the request — check that first. If access looks right, the agent may have sent a placeholder value (like "YOUR_ID" or an example id from documentation) instead of a real one: ask it to run a list or search tool first, then retry the action with a real id from those results. Most failures at this stage are one of these two, not ClawLink bugs. ### API key setup works but results look incomplete Double-check that the API key for Helpwise has the right scopes or account access. A valid key can still be too limited for some reads or writes. ### Is there a OpenClaw Helpwise integration? Yes. ClawLink is the fastest way to connect OpenClaw to Helpwise: link your Helpwise account once in the browser and OpenClaw can call the Helpwise API through 37 ready-made tools — no custom code or token handling. ### How do I add Helpwise to OpenClaw with ClawLink? Paste the setup prompt from this page into OpenClaw. It installs the ClawLink Helpwise skill from ClawHub, then you click Connect in the dashboard to authorize Helpwise. OpenClaw calls the tools from the next message — no config files, and the Helpwise key you paste is stored server-side instead of in your environment. ### How long does it take to connect Helpwise to OpenClaw? About two minutes. Sign in, click Connect next to Helpwise in the dashboard, authenticate, and OpenClaw can use it from the next chat message. ### Why use ClawLink instead of wiring Helpwise up myself? The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for OpenClaw. That is fine if you want to build and maintain the integration yourself. Most teams just want Helpwise working from chat. ### OpenClaw installed the Helpwise skill but can't call the tools The ClawHub skill teaches OpenClaw about Helpwise, but the calls run through the ClawLink plugin and your connected account. Make sure Helpwise is connected in the dashboard, then start a fresh chat so OpenClaw reloads the tool catalog. If OpenClaw runs as a persistent gateway, restart it so the new tools register. ## Related - [Zendesk](https://claw-link.dev/openclaw/zendesk) — Manage support tickets, macros, users, and organizations - [Gleap](https://claw-link.dev/openclaw/gleap) — Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their everyday pain points. - [Connect Freshdesk](https://claw-link.dev/openclaw/freshdesk) — Handle support tickets, contacts, and helpdesk operations