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Supportbee integration for AI agents
SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.
Use it from your agent
One ClawLink account serves every agent you run. Pick the guide for yours, or connect Supportbee once and call the same tools from all of them.
Setup
Connect Supportbee through ClawLink's hosted setup.
- Auth: Paste one API key. The credential stays on the ClawLink server; your agent holds only a ClawLink key you can revoke.
- Where: the ClawLink dashboard, or ask your agent to connect it.
What your agent can do
Supportbee exposes 41 tools through ClawLink. The 30 most used are listed here; your agent sees all of them.
| Tool | What it does | Kind |
|---|---|---|
supportbee_fetch_emails | Retrieve all forwarding email addresses configured for the company | Read |
supportbee_fetch_labels | Retrieve all custom labels | Read |
supportbee_fetch_snippets | Fetches saved response snippets (canned responses/templates) from SupportBee | Read |
supportbee_fetch_teams | Retrieves all teams in the SupportBee account | Read |
supportbee_get_avg_first_response_time_report | Retrieve average first response time data points over time | Read |
supportbee_get_replies_count_report | Retrieves replies count report data for the company | Read |
supportbee_get_ticket | Retrieve a specific SupportBee ticket by its ID | Read |
supportbee_get_tickets_count_report | Get ticket count data points over time | Read |
supportbee_list_ticket_comments | Retrieves all internal comments (private agent notes) for a specific ticket | Read |
supportbee_list_ticket_replies | Lists all replies on a specific support ticket in SupportBee | Read |
supportbee_list_tickets | List tickets from SupportBee | Read |
supportbee_list_users | Retrieves all users and customer groups in your SupportBee company | Read |
supportbee_search_tickets | Search SupportBee tickets | Read |
supportbee_show_ticket_reply | Fetch a specific reply for a SupportBee ticket | Read |
supportbee_show_user_or_customer_group | Retrieves details of a SupportBee user (agent/admin) or customer group by their ID | Read |
supportbee_add_label_to_ticket | Add a label to a ticket | Write |
supportbee_archive_ticket | Archive a SupportBee ticket by its ID | Write |
supportbee_assign_ticket_to_team | Assigns a ticket to a team in SupportBee | Write |
supportbee_create_comment | Creates an internal comment on a ticket in SupportBee | Write |
supportbee_create_consequence | Creates a new consequence for rules automation in SupportBee | Write |
supportbee_create_email | Create a new forwarding email address for the company in SupportBee | Write |
supportbee_create_filter | Creates a filter in SupportBee by linking a rule with a consequence | Write |
supportbee_create_rule | Creates a new automation rule in SupportBee to automatically process tickets based on conditions | Write |
supportbee_create_snippet | Create a reusable snippet (canned response) in SupportBee | Write |
supportbee_create_ticket | Creates a new support ticket in SupportBee with a subject, content, and requester details | Write |
supportbee_create_ticket_reply | Create a reply to a support ticket in SupportBee | Write |
supportbee_create_user_or_customer_group | Invites a new user to your SupportBee account | Write |
supportbee_mark_ticket_as_answered | Marks a SupportBee ticket as answered by adding the 'answered' status | Write |
supportbee_mark_ticket_as_spam | Mark a SupportBee ticket as spam | Write |
supportbee_unarchive_ticket | Unarchive a SupportBee ticket by its ID | Read |