How to connect Supportbee to Hermes Agent
Connect Supportbee to Hermes with ClawLink: paste your Supportbee key once and 41 tools work from chat. No MCP server to run, nothing stored on your machine.
SupportbeeAPI KEYMCPSupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.. Once connected, Hermes Agent can read and act on Supportbee from chat — pairing, token refresh, and tool wiring handled for you.
Most guides for giving Hermes Agent Supportbee access start with registering your own OAuth app or pasting API keys into env files, then leave the token refresh and tool wiring to you. ClawLink gives Hermes a more practical Supportbee setup: pair once in the browser and your always-on Hermes agent can act on Supportbee for you, reading and doing real work on your behalf with no auth, token refresh, or tool wiring to build yourself.
Setup
It takes three steps to connect Hermes to Supportbee.
1Install and pair
Install the ClawLink plugin, then pair Hermes with a one-time browser approval:
hermes plugins install ClawLink-HQ/hermes-plugin --enable- 2
Connect Supportbee
Paste your API key in the dashboard.
- 3
Use it from chat
Ask Hermes Agent: "What can you do with Supportbee?"
Install by command
The prompt above walks Hermes through this. By hand, it is four commands and a browser approval:
hermes plugins install ClawLink-HQ/hermes-plugin --enable
hermes clawlink begin # prints an approval link — open it and approve
hermes clawlink finish # after approving in the browser
hermes clawlink testThen connect Supportbee in the ClawLink dashboard — paste your Supportbee API key once.
Verify the connection by asking Hermes:
Pull the relevant data from Supportbee, summarize it in plain English, and point out anything that needs attention.
Using a different agent?
The Hermes plugin is one client of ClawLink's MCP server. Claude Code, Cursor, Codex, or any agent that can run a shell command pairs with the same ClawLink account through the CLI:
npx -y @useclawlink/cli loginlogin opens the same browser approval and stores a credential locally. Once Supportbee is connected in the dashboard, that agent calls the same 41 Supportbee tools over MCP. Full setup for MCP clients and shell agents: connect apps to any AI agent.
Supportbee MCP for Hermes
Looking for a Supportbee MCP server for Hermes Agent? ClawLink connects Supportbee to Hermes Agent and exposes 41 Supportbee tools your agent can call over MCP, with hosted auth and nothing to run or maintain yourself. Using OpenClaw instead? The OpenClaw Supportbee integration works the same way.
What the Hermes Agent Supportbee integration can do
41 Supportbee tools are ready for Hermes Agent once the account is connected. The 30 below are the ones people reach for most; your agent can call all 41.
30 of 41 Supportbee tools for Hermes
| Tool | What it does |
|---|---|
Fetch emails supportbee_fetch_emails | Retrieve all forwarding email addresses configured for the company |
Fetch labels supportbee_fetch_labels | Retrieve all custom labels |
Fetch snippets supportbee_fetch_snippets | Fetches saved response snippets (canned responses/templates) from SupportBee |
Fetch teams supportbee_fetch_teams | Retrieves all teams in the SupportBee account |
Get avg first response time report supportbee_get_avg_first_response_time_report | Retrieve average first response time data points over time |
Get replies count report supportbee_get_replies_count_report | Retrieves replies count report data for the company |
Get ticket supportbee_get_ticket | Retrieve a specific SupportBee ticket by its ID |
Get tickets count report supportbee_get_tickets_count_report | Get ticket count data points over time |
List ticket comments supportbee_list_ticket_comments | Retrieves all internal comments (private agent notes) for a specific ticket |
List ticket replies supportbee_list_ticket_replies | Lists all replies on a specific support ticket in SupportBee |
List tickets supportbee_list_tickets | List tickets from SupportBee |
List users supportbee_list_users | Retrieves all users and customer groups in your SupportBee company |
Search tickets supportbee_search_tickets | Search SupportBee tickets |
Show ticket reply supportbee_show_ticket_reply | Fetch a specific reply for a SupportBee ticket |
Show user or customer group supportbee_show_user_or_customer_group | Retrieves details of a SupportBee user (agent/admin) or customer group by their ID |
Add label to ticket supportbee_add_label_to_ticket | Add a label to a ticket |
Archive ticket supportbee_archive_ticket | Archive a SupportBee ticket by its ID |
Assign ticket to team supportbee_assign_ticket_to_team | Assigns a ticket to a team in SupportBee |
Create comment supportbee_create_comment | Creates an internal comment on a ticket in SupportBee |
Create consequence supportbee_create_consequence | Creates a new consequence for rules automation in SupportBee |
Create email supportbee_create_email | Create a new forwarding email address for the company in SupportBee |
Create filter supportbee_create_filter | Creates a filter in SupportBee by linking a rule with a consequence |
Create rule supportbee_create_rule | Creates a new automation rule in SupportBee to automatically process tickets based on conditions |
Create snippet supportbee_create_snippet | Create a reusable snippet (canned response) in SupportBee |
Create ticket supportbee_create_ticket | Creates a new support ticket in SupportBee with a subject, content, and requester details |
Create ticket reply supportbee_create_ticket_reply | Create a reply to a support ticket in SupportBee |
Create user or customer group supportbee_create_user_or_customer_group | Invites a new user to your SupportBee account |
Mark ticket as answered supportbee_mark_ticket_as_answered | Marks a SupportBee ticket as answered by adding the 'answered' status |
Mark ticket as spam supportbee_mark_ticket_as_spam | Mark a SupportBee ticket as spam |
Unarchive ticket supportbee_unarchive_ticket | Unarchive a SupportBee ticket by its ID |
Try it: find the Supportbee tool you need
Browse the 30 Supportbee tools
Click any tool to see exactly what Hermes can do and copy a ready-to-use prompt.
Example prompts
Pull the relevant data from Supportbee, summarize it in plain English, and point out anything that needs attention.
Pull the relevant data from Supportbee, summarize it in plain English, and point out anything that needs attention.
Pull the relevant data from Supportbee, summarize it in plain English, and point out anything that needs attention.
Pull the relevant data from Supportbee, summarize it in plain English, and point out anything that needs attention.
ClawLink vs. building it yourself
The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for Hermes Agent. That is fine if you want to build and maintain the integration yourself. Most teams just want Supportbee working from chat.
| Manual | ClawLink | |
|---|---|---|
| Credential handling | Collect, validate, store, and rotate the Supportbee API key yourself, then make sure every tool call uses the right account. | Users complete the hosted ClawLink setup once and the connected Supportbee account becomes available to the agent without you building credential management. |
| Ongoing maintenance | You own refresh logic, permission debugging, environment config, and every provider-specific edge case for Supportbee. | ClawLink handles the repetitive integration plumbing so your team can focus on the workflow instead of the infrastructure. |
| Agent usability | You still need to expose the right Supportbee actions to the runtime in a format your agent can reliably use. | 41 tools for Supportbee are already exposed through ClawLink, so the agent can read and act from chat immediately. |
ClawLink vs. Composio
Composio also exposes Supportbee to AI agents. It is developer infrastructure: Python and TypeScript SDKs, an MCP server, and a catalog past 1,000 apps, aimed at teams shipping agent products. ClawLink is built for Hermes Agent users instead. You install the plugin once, connect Supportbee in the browser, and the 41 tools above work from chat. There is no SDK and no config file, and the Supportbee key you paste at setup is stored server-side rather than kept in your environment. Choosing between them? Read the full Composio alternatives comparison.
Troubleshooting
Hermes paired but still can't use Supportbee
Pairing is a two-step handshake: run hermes clawlink begin, approve the link in your browser, then run hermes clawlink finish. If you ran finish before approving, or the approval link expired, run hermes clawlink begin again to get a fresh link. Confirm the plugin was installed with --enable, then verify with hermes clawlink test.
Connection succeeds but no tools appear
Reconnect Supportbee from the dashboard, then start a fresh chat if the runtime still has the old tool catalog loaded.
"Tool schema not loaded yet" error when calling Supportbee tools
Supportbee tool schemas load on demand the first time a tool runs and are cached after that, so this error usually clears on its own: wait a few seconds and retry the same request. If every Supportbee call keeps failing with it in a fresh chat, reconnect from the dashboard, and contact support if it still persists — that pattern points to a configuration problem on our side, not something you can fix by reconnecting again.
Supportbee returns 403 or "permission denied" on one action while others work
Two usual causes. The connected account may not have access to the specific workspace, inbox, store, or project in the request — check that first. If access looks right, the agent may have sent a placeholder value (like "YOUR_ID" or an example id from documentation) instead of a real one: ask it to run a list or search tool first, then retry the action with a real id from those results. Most failures at this stage are one of these two, not ClawLink bugs.
API key setup works but results look incomplete
Double-check that the API key for Supportbee has the right scopes or account access. A valid key can still be too limited for some reads or writes.
FAQ
Is there a Hermes Agent Supportbee integration?
Yes. ClawLink is the fastest way to connect Hermes to Supportbee: link your Supportbee account once in the browser and Hermes Agent can call the Supportbee API through 41 ready-made tools — no custom code or token handling.
How do I connect Supportbee to Hermes with ClawLink?
Install the plugin with hermes plugins install ClawLink-HQ/hermes-plugin --enable, then pair once: run hermes clawlink begin, approve the link in your browser, and run hermes clawlink finish. Connect Supportbee in the dashboard and Hermes can use it from the next message — no config files, and the Supportbee key you paste is stored server-side instead of in your environment.
How long does it take to connect Supportbee to Hermes Agent?
About two minutes. Sign in, click Connect next to Supportbee in the dashboard, authenticate, and Hermes Agent can use it from the next chat message.
Why use ClawLink instead of wiring Supportbee up myself?
The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for Hermes Agent. That is fine if you want to build and maintain the integration yourself. Most teams just want Supportbee working from chat.
Hermes paired but still can't use Supportbee
Pairing is a two-step handshake: run hermes clawlink begin, approve the link in your browser, then run hermes clawlink finish. If you ran finish before approving, or the approval link expired, run hermes clawlink begin again to get a fresh link. Confirm the plugin was installed with --enable, then verify with hermes clawlink test.
