How to connect Reteno to Hermes Agent
Connect Reteno to Hermes with ClawLink: paste your Reteno key once and 14 tools work from chat. No MCP server to run, nothing stored on your machine.
RetenoAPI KEYMCPReteno is a customer engagement platform for managing contacts, behavioral events, messaging campaigns, and omnichannel communications.. Once connected, Hermes Agent can read and act on Reteno from chat — pairing, token refresh, and tool wiring handled for you.
Most guides for giving Hermes Agent Reteno access start with registering your own OAuth app or pasting API keys into env files, then leave the token refresh and tool wiring to you. ClawLink gives Hermes a more practical Reteno setup: pair once in the browser and your always-on Hermes agent can act on Reteno for you, reading and doing real work on your behalf with no auth, token refresh, or tool wiring to build yourself.
Setup
It takes three steps to connect Hermes to Reteno.
1Install and pair
Install the ClawLink plugin, then pair Hermes with a one-time browser approval:
hermes plugins install ClawLink-HQ/hermes-plugin --enable- 2
Connect Reteno
Paste your API key in the dashboard.
- 3
Use it from chat
Ask Hermes Agent: "What can you do with Reteno?"
Install by command
The prompt above walks Hermes through this. By hand, it is four commands and a browser approval:
hermes plugins install ClawLink-HQ/hermes-plugin --enable
hermes clawlink begin # prints an approval link — open it and approve
hermes clawlink finish # after approving in the browser
hermes clawlink testThen connect Reteno in the ClawLink dashboard — paste your Reteno API key once.
Verify the connection by asking Hermes:
Pull the relevant data from Reteno, summarize it in plain English, and point out anything that needs attention.
Using a different agent?
The Hermes plugin is one client of ClawLink's MCP server. Claude Code, Cursor, Codex, or any agent that can run a shell command pairs with the same ClawLink account through the CLI:
npx -y @useclawlink/cli loginlogin opens the same browser approval and stores a credential locally. Once Reteno is connected in the dashboard, that agent calls the same 14 Reteno tools over MCP. Full setup for MCP clients and shell agents: connect apps to any AI agent.
Reteno MCP for Hermes
Looking for a Reteno MCP server for Hermes Agent? ClawLink connects Reteno to Hermes Agent and exposes 14 Reteno tools your agent can call over MCP, with hosted auth and nothing to run or maintain yourself. Using OpenClaw instead? The OpenClaw Reteno integration works the same way.
What the Hermes Agent Reteno integration can do
14 Reteno tools are ready for Hermes Agent once the account is connected.
All 14 Reteno tools for Hermes
| Tool | What it does |
|---|---|
Get account balance reteno_get_account_balance | Return monetary balance, credit limit, currency, and remaining prepaid email and SMS quotas for |
Get account info reteno_get_account_info | Return the Reteno organization and API user associated with the connected account |
Get contact reteno_get_contact | Return the full Reteno profile for one contact identified by its internal contact ID |
Get contact import status reteno_get_contact_import_status | Return the current state and resulting contact IDs for an asynchronous Reteno contact import |
List address books reteno_list_address_books | Return Reteno contact address books and their assigned field groups and fields |
List contact fields reteno_list_contact_fields | List custom contact fields, their field IDs and keys, data types, allowed values, and |
List contact messages reteno_list_contact_messages | Return one page of a contact's email, SMS, push, web push, or App Inbox message history for a |
List contacts reteno_list_contacts | List one bounded page of Reteno contacts |
List segments reteno_list_segments | Search Reteno contact segments by name and return one bounded page with segment IDs and types |
List subscription categories reteno_list_subscription_categories | List the organization's contact subscription categories and the keys used to manage |
List workflows reteno_list_workflows | Search Reteno automation workflows by name and return their IDs, status, and tags |
Track event reteno_track_event | Send one non-retractable backend event for an identified contact |
Upsert contact reteno_upsert_contact | Create or update a Reteno contact in real time and return its Reteno contact ID |
Upsert contacts reteno_upsert_contacts | Create or update 1-3000 Reteno contacts asynchronously using one explicit deduplication strategy |
Try it: find the Reteno tool you need
Browse the 14 Reteno tools
Click any tool to see exactly what Hermes can do and copy a ready-to-use prompt.
Example prompts
Pull the relevant data from Reteno, summarize it in plain English, and point out anything that needs attention.
Pull the relevant data from Reteno, summarize it in plain English, and point out anything that needs attention.
Pull the relevant data from Reteno, summarize it in plain English, and point out anything that needs attention.
Pull the relevant data from Reteno, summarize it in plain English, and point out anything that needs attention.
ClawLink vs. building it yourself
The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for Hermes Agent. That is fine if you want to build and maintain the integration yourself. Most teams just want Reteno working from chat.
| Manual | ClawLink | |
|---|---|---|
| Credential handling | Collect, validate, store, and rotate the Reteno API key yourself, then make sure every tool call uses the right account. | Users complete the hosted ClawLink setup once and the connected Reteno account becomes available to the agent without you building credential management. |
| Ongoing maintenance | You own refresh logic, permission debugging, environment config, and every provider-specific edge case for Reteno. | ClawLink handles the repetitive integration plumbing so your team can focus on the workflow instead of the infrastructure. |
| Agent usability | You still need to expose the right Reteno actions to the runtime in a format your agent can reliably use. | 14 tools for Reteno are already exposed through ClawLink, so the agent can read and act from chat immediately. |
ClawLink vs. Composio
Composio also exposes Reteno to AI agents. It is developer infrastructure: Python and TypeScript SDKs, an MCP server, and a catalog past 1,000 apps, aimed at teams shipping agent products. ClawLink is built for Hermes Agent users instead. You install the plugin once, connect Reteno in the browser, and the 14 tools above work from chat. There is no SDK and no config file, and the Reteno key you paste at setup is stored server-side rather than kept in your environment. Choosing between them? Read the full Composio alternatives comparison.
Troubleshooting
Hermes paired but still can't use Reteno
Pairing is a two-step handshake: run hermes clawlink begin, approve the link in your browser, then run hermes clawlink finish. If you ran finish before approving, or the approval link expired, run hermes clawlink begin again to get a fresh link. Confirm the plugin was installed with --enable, then verify with hermes clawlink test.
Connection succeeds but no tools appear
Reconnect Reteno from the dashboard, then start a fresh chat if the runtime still has the old tool catalog loaded.
"Tool schema not loaded yet" error when calling Reteno tools
Reteno tool schemas load on demand the first time a tool runs and are cached after that, so this error usually clears on its own: wait a few seconds and retry the same request. If every Reteno call keeps failing with it in a fresh chat, reconnect from the dashboard, and contact support if it still persists — that pattern points to a configuration problem on our side, not something you can fix by reconnecting again.
Reteno returns 403 or "permission denied" on one action while others work
Two usual causes. The connected account may not have access to the specific workspace, inbox, store, or project in the request — check that first. If access looks right, the agent may have sent a placeholder value (like "YOUR_ID" or an example id from documentation) instead of a real one: ask it to run a list or search tool first, then retry the action with a real id from those results. Most failures at this stage are one of these two, not ClawLink bugs.
API key setup works but results look incomplete
Double-check that the API key for Reteno has the right scopes or account access. A valid key can still be too limited for some reads or writes.
FAQ
Is there a Hermes Agent Reteno integration?
Yes. ClawLink is the fastest way to connect Hermes to Reteno: link your Reteno account once in the browser and Hermes Agent can call the Reteno API through 14 ready-made tools — no custom code or token handling.
How do I connect Reteno to Hermes with ClawLink?
Install the plugin with hermes plugins install ClawLink-HQ/hermes-plugin --enable, then pair once: run hermes clawlink begin, approve the link in your browser, and run hermes clawlink finish. Connect Reteno in the dashboard and Hermes can use it from the next message — no config files, and the Reteno key you paste is stored server-side instead of in your environment.
How long does it take to connect Reteno to Hermes Agent?
About two minutes. Sign in, click Connect next to Reteno in the dashboard, authenticate, and Hermes Agent can use it from the next chat message.
Why use ClawLink instead of wiring Reteno up myself?
The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for Hermes Agent. That is fine if you want to build and maintain the integration yourself. Most teams just want Reteno working from chat.
Hermes paired but still can't use Reteno
Pairing is a two-step handshake: run hermes clawlink begin, approve the link in your browser, then run hermes clawlink finish. If you ran finish before approving, or the approval link expired, run hermes clawlink begin again to get a fresh link. Confirm the plugin was installed with --enable, then verify with hermes clawlink test.
