Support178 toolsPaste one API key
Freshdesk integration for AI agents
Handle support tickets, contacts, and helpdesk operations
Use it from your agent
One ClawLink account serves every agent you run. Pick the guide for yours, or connect Freshdesk once and call the same tools from all of them.
Freshdesk for OpenClawInstall, pair, connect, first prompt
Freshdesk for Hermes AgentInstall, pair, connect, first promptMCPClaude Code, Cursor, any MCP clientCLI login or the remote MCP serverSetup
Connect Freshdesk through ClawLink's hosted setup to manage tickets, contacts, companies, canned responses, and helpdesk operations.
- Auth: Paste one API key. The credential stays on the ClawLink server; your agent holds only a ClawLink key you can revoke.
- Where: the ClawLink dashboard, or ask your agent to connect it.
What your agent can do
Freshdesk exposes 178 tools through ClawLink. The 30 most used are listed here; your agent sees all of them.
| Tool | What it does | Kind |
|---|---|---|
freshdesk_add_note_to_ticket | Add a private or public note to a ticket | Write |
freshdesk_add_ticket_user_access | Add agent access to a specific ticket | Write |
freshdesk_add_watcher | Add the authenticated user as a watcher to a ticket | Write |
freshdesk_bulk_update_tickets | Update multiple tickets simultaneously in bulk | Read |
freshdesk_create_admin_group | Create a new admin-level support agent group | Write |
freshdesk_create_agents | Create multiple agents in Freshdesk | Write |
freshdesk_create_canned_response | Create a new canned response in Freshdesk | Write |
freshdesk_create_companies | Create a new company in Freshdesk | Write |
freshdesk_create_contact | Create a new contact in Freshdesk | Write |
freshdesk_currently_authenticated_agent | Retrieve profile information for the currently authenticated agent | Read |
freshdesk_get_account | View Freshdesk account information | Read |
freshdesk_get_agent | Retrieve detailed information about a specific agent by ID | Read |
freshdesk_get_agent_availability | Retrieve availability information for a specific agent | Read |
freshdesk_get_agents | Search for agents using autocomplete functionality in Freshdesk | Read |
freshdesk_get_business_hours | Retrieves all business hours configurations from Freshdesk | Read |
freshdesk_get_canned_response_folders | Retrieve all canned response folders from Freshdesk | Read |
freshdesk_get_companies | Retrieve all companies from a Freshdesk account with pagination support | Read |
freshdesk_get_company | Retrieve detailed information about a specific company by ID | Read |
freshdesk_get_company_fields | Retrieve all company fields configured in Freshdesk | Read |
freshdesk_get_contact | Retrieve detailed information about a specific contact by ID | Read |
freshdesk_get_contact_fields | Retrieve all contact fields configured in Freshdesk | Read |
freshdesk_get_contacts | Retrieve all contacts from a Freshdesk account | Read |
freshdesk_get_discussion_category | View details of a specific forum category in Freshdesk | Read |
freshdesk_get_discussion_topic | Retrieve detailed information about a specific discussion topic by ID | Read |
freshdesk_get_email_mailbox | Retrieve detailed information about a specific email mailbox by ID | Read |
freshdesk_get_folder_responses | Retrieve all canned responses within a specific folder in Freshdesk | Read |
freshdesk_get_imported_contacts | Retrieve details of all contact import operations in Freshdesk | Read |
freshdesk_get_job | View the status of a bulk job operation | Read |
freshdesk_get_scenario_automations_json | List all scenario-based automations in Freshdesk | Read |
freshdesk_get_search | Search and filter tickets in Freshdesk using flexible query syntax | Read |
