Support119 toolsPaste one API key
Plain integration for AI agents
Plain is a collaborative support platform for B2B support teams, offering a modern, AI-powered interface to consolidate support channels and assist customers efficiently.
Use it from your agent
One ClawLink account serves every agent you run. Pick the guide for yours, or connect Plain once and call the same tools from all of them.
Plain for OpenClawInstall, pair, connect, first prompt
Plain for Hermes AgentInstall, pair, connect, first promptMCPClaude Code, Cursor, any MCP clientCLI login or the remote MCP serverSetup
Connect Plain through ClawLink's hosted setup.
- Auth: Paste one API key. The credential stays on the ClawLink server; your agent holds only a ClawLink key you can revoke.
- Where: the ClawLink dashboard, or ask your agent to connect it.
What your agent can do
Plain exposes 119 tools through ClawLink. The 30 most used are listed here; your agent sees all of them.
| Tool | What it does | Kind |
|---|---|---|
plain_create_attachment_download_url | Create a sensitive three-minute URL and return its virus-scan result | Write |
plain_fetch_company | Fetch company details by ID | Read |
plain_fetch_issues | Fetches external issue tracker links (Jira, Linear, GitHub, etc.) associated with a customer's | Read |
plain_fetch_tier | Fetch a tier by ID | Read |
plain_get_autoresponder | Fetch one native Plain autoresponder through the machine-user-safe list query | Read |
plain_get_customer_by_email | Fetch customer details by email address | Read |
plain_get_customer_by_external_id | Fetch a customer by the exact stable external ID from your own system | Read |
plain_get_customer_by_id | Retrieve details of a specific customer by their unique ID | Read |
plain_get_customer_group | Fetch one customer group by its Plain ID | Read |
plain_get_customers | Fetch a list of customers | Read |
plain_get_discussion | Fetch metadata for one EMAIL or SLACK side-conversation by ID | Read |
plain_get_knowledge_gap | Fetch one AI-detected knowledge gap and its linked task and signals | Read |
plain_get_label_type | Fetch one label type by Plain ID or external ID | Read |
plain_get_service_level_agreement_policy | Fetch one SLA policy by its Plain ID | Read |
plain_get_snippet | Fetch one snippet by ID, including a soft-deleted snippet | Read |
plain_get_task | Fetch one task by either its Plain ID or human-readable T-123 ref | Read |
plain_get_tenant | Fetch one tenant by its Plain ID, including current custom field values | Read |
plain_get_thread_by_id | Fetches a thread by ID, including customer info, status, priority, labels, and assignments | Read |
plain_get_thread_by_reference | Fetch a thread by ref or by its customer-scoped external ID | Read |
plain_get_user_by_id | Fetch workspace user/team member by ID | Read |
plain_list_ai_feedback | List feedback submitted on Plain AI features, optionally filtered by feature, sentiment, or time | Read |
plain_list_autoresponders | List native Plain autoresponders in priority order | Read |
plain_list_customer_groups | List one paginated page of customer groups with optional external-ID filtering | Read |
plain_list_deleted_threads | List deletion-audit records for threads | Read |
plain_list_discussions | List only EMAIL and SLACK side-conversations with filters and pagination | Read |
plain_list_generated_replies | List current suggested replies for a thread's most recent inbound message | Read |
plain_list_knowledge_gaps | List AI-detected knowledge gaps with status filters and useful sort orders | Read |
plain_list_label_types | List active and/or archived label types | Read |
plain_list_service_level_agreement_policies | List named SLA policies, optionally filtering by name or target type | Read |
plain_list_snippets | List the workspace snippet library with cursor pagination | Read |
