Support27 toolsPaste one API key
FuseDesk integration for AI agents
FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks.
Use it from your agent
One ClawLink account serves every agent you run. Pick the guide for yours, or connect FuseDesk once and call the same tools from all of them.
FuseDesk for OpenClawInstall, pair, connect, first prompt
FuseDesk for Hermes AgentInstall, pair, connect, first promptMCPClaude Code, Cursor, any MCP clientCLI login or the remote MCP serverSetup
Connect FuseDesk through ClawLink's hosted setup.
- Auth: Paste one API key. The credential stays on the ClawLink server; your agent holds only a ClawLink key you can revoke.
- Where: the ClawLink dashboard, or ask your agent to connect it.
What your agent can do
FuseDesk exposes 27 tools through ClawLink.
| Tool | What it does | Kind |
|---|---|---|
fusedesk_get_case | Get one FuseDesk support case and its complete history by case ID | Read |
fusedesk_get_chat | Get one FuseDesk chat and its complete message history by chat UUID | Read |
fusedesk_get_contact | Get a FuseDesk contact by UUID, including current data from its linked CRM contact | Read |
fusedesk_get_department | Get a FuseDesk department's assignment, template, staleness, feedback, phone, and archive | Read |
fusedesk_get_email | Get one FuseDesk email by its numeric ID, including its complete body | Read |
fusedesk_get_rep | Get a FuseDesk rep's detailed profile, permissions, and signatures | Read |
fusedesk_list_case_tags | List available FuseDesk case tags and their case counts | Read |
fusedesk_list_chats | List active FuseDesk chats across connected chat platforms, including assignment links | Read |
fusedesk_list_departments | List active, archived, or all FuseDesk departments using the current v2 representation | Read |
fusedesk_list_reps | List active and disabled FuseDesk reps for assignment and ownership decisions | Read |
fusedesk_list_webhooks | List configured FuseDesk webhook subscriptions | Read |
fusedesk_search_cases | Search support cases by customer, assignment, status, text, and lifecycle dates, returning one | Read |
fusedesk_search_contacts | Search FuseDesk and linked CRM contacts by required text | Read |
fusedesk_search_emails | Search all or only unassigned FuseDesk emails, returning one controllable page with optionally | Read |
fusedesk_add_case_note | Add an internal note or call record to a case and optionally change its status | Write |
fusedesk_bulk_update_cases | Apply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to | Read |
fusedesk_change_case_tag | Apply or remove one existing case tag from one FuseDesk case | Read |
fusedesk_create_case | Open a support case for a customer in a FuseDesk department | Write |
fusedesk_create_case_tag | Create a reusable FuseDesk case tag | Write |
fusedesk_create_contact | Create a FuseDesk contact | Write |
fusedesk_snooze_case | Snooze a case until an absolute date/time or FuseDesk relative-time expression | Read |
fusedesk_update_case | Change a case's content, customer link, assignment, department, or status | Write |
fusedesk_update_chat | Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen | Write |
fusedesk_update_contact | Update a FuseDesk contact | Write |
fusedesk_bulk_merge_cases | Irreversibly merge multiple FuseDesk cases | Read |
fusedesk_close_chat | Irreversibly close a FuseDesk chat and end the live conversation | Write |
fusedesk_reply_to_case | Send an external email reply on a FuseDesk case using supplied content or an existing reply | Write |
