HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.

Use it from your agent

One ClawLink account serves every agent you run. Pick the guide for yours, or connect Helpdesk once and call the same tools from all of them.

Setup

Connect Helpdesk through ClawLink's hosted setup.

Auth: Paste one API key. The credential stays on the ClawLink server; your agent holds only a ClawLink key you can revoke.
Where: the ClawLink dashboard, or ask your agent to connect it.

Helpdesk exposes 14 tools through ClawLink.

Tool	What it does	Kind
`helpdesk_list_agents`	Retrieves all support agents (team members) in the HelpDesk account	Read
`helpdesk_list_canned_responses`	List canned responses	Read
`helpdesk_list_custom_fields`	List all custom fields defined in the account	Read
`helpdesk_list_email_domains`	Lists all email domains configured for the HelpDesk account	Read
`helpdesk_list_licenses`	Retrieves all licenses (account configurations) for the authenticated HelpDesk account	Read
`helpdesk_list_reply_addresses`	Lists all reply addresses configured in the HelpDesk account	Read
`helpdesk_list_rules`	Retrieve a list of rules configured in the account	Read
`helpdesk_list_subscriptions`	Lists all billing subscriptions for the HelpDesk account, including active, expired, canceled	Read
`helpdesk_list_teams`	Lists all teams in the HelpDesk account	Read
`helpdesk_list_tickets`	List all tickets from a specified silo with cursor-based pagination support	Read
`helpdesk_list_trusted_emails`	Retrieve a list of trusted email addresses or domains	Read
`helpdesk_list_views`	List agent views	Read
`helpdesk_list_webhooks`	Lists all configured webhooks for the HelpDesk account	Read
`helpdesk_view_agent`	Retrieves comprehensive details for a specific agent in the HelpDesk system	Read