Support11 toolsPaste one API key
Request Tracker (RT) integration for AI agents
Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.
Use it from your agent
One ClawLink account serves every agent you run. Pick the guide for yours, or connect Request Tracker (RT) once and call the same tools from all of them.
Request Tracker (RT) for OpenClawInstall, pair, connect, first prompt
Request Tracker (RT) for Hermes AgentInstall, pair, connect, first promptMCPClaude Code, Cursor, any MCP clientCLI login or the remote MCP serverSetup
Connect Request Tracker (RT) through ClawLink's hosted setup.
- Auth: Paste one API key. The credential stays on the ClawLink server; your agent holds only a ClawLink key you can revoke.
- Where: the ClawLink dashboard, or ask your agent to connect it.
What your agent can do
Request Tracker (RT) exposes 11 tools through ClawLink.
| Tool | What it does | Kind |
|---|---|---|
request_tracker_get_queue | Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive | Read |
request_tracker_get_ticket | Retrieve one visible RT ticket, including its current fields and capability-sensitive links for | Read |
request_tracker_get_ticket_history | Return one page of detailed ticket history, including transaction types, field changes | Read |
request_tracker_list_queues | List queues visible to the connected RT user so an agent can select a queue for ticket search | Read |
request_tracker_list_ticket_attachments | List attachment metadata references associated with a visible RT ticket without downloading | Read |
request_tracker_search_tickets | Search visible RT tickets with an explicit TicketSQL expression and return one bounded page | Read |
request_tracker_search_users | Search RT users with structured field conditions and return one bounded page of user references | Read |
request_tracker_create_ticket | Create a durable RT ticket in a queue | Write |
request_tracker_update_ticket | Update selected metadata on an existing RT ticket and verify every requested field by reading | Write |
request_tracker_add_ticket_comment | Add a private internal comment to an RT ticket | Write |
request_tracker_reply_to_ticket | Send public correspondence on an RT ticket | Write |
