How to connect Charla to Hermes Agent
Connect Charla to Hermes with ClawLink: paste your Charla key once and 9 tools work from chat. No MCP server to run, nothing stored on your machine.
CharlaAPI KEYMCPCharla is a live chat and AI customer-support platform whose public API manages property contacts, conversation exports, and knowledge base articles and categories.. Once connected, Hermes Agent can read and act on Charla from chat — pairing, token refresh, and tool wiring handled for you.
Most guides for giving Hermes Agent Charla access start with registering your own OAuth app or pasting API keys into env files, then leave the token refresh and tool wiring to you. ClawLink gives Hermes a more practical Charla setup: pair once in the browser and your always-on Hermes agent can act on Charla for you, reading and doing real work on your behalf with no auth, token refresh, or tool wiring to build yourself.
Setup
It takes three steps to connect Hermes to Charla.
1Install and pair
Install the ClawLink plugin, then pair Hermes with a one-time browser approval:
hermes plugins install ClawLink-HQ/hermes-plugin --enable- 2
Connect Charla
Paste your API key in the dashboard.
- 3
Use it from chat
Ask Hermes Agent: "What can you do with Charla?"
Install by command
The prompt above walks Hermes through this. By hand, it is four commands and a browser approval:
hermes plugins install ClawLink-HQ/hermes-plugin --enable
hermes clawlink begin # prints an approval link — open it and approve
hermes clawlink finish # after approving in the browser
hermes clawlink testThen connect Charla in the ClawLink dashboard — paste your Charla API key once.
Verify the connection by asking Hermes:
Pull the relevant data from Charla, summarize it in plain English, and point out anything that needs attention.
Using a different agent?
The Hermes plugin is one client of ClawLink's MCP server. Claude Code, Cursor, Codex, or any agent that can run a shell command pairs with the same ClawLink account through the CLI:
npx -y @useclawlink/cli loginlogin opens the same browser approval and stores a credential locally. Once Charla is connected in the dashboard, that agent calls the same 9 Charla tools over MCP. Full setup for MCP clients and shell agents: connect apps to any AI agent.
Charla MCP for Hermes
Looking for a Charla MCP server for Hermes Agent? ClawLink connects Charla to Hermes Agent and exposes 9 Charla tools your agent can call over MCP, with hosted auth and nothing to run or maintain yourself. Using OpenClaw instead? The OpenClaw Charla integration works the same way.
What the Hermes Agent Charla integration can do
9 Charla tools are ready for Hermes Agent once the account is connected. The 8 below are the ones people reach for most; your agent can call all 9.
8 of 9 Charla tools for Hermes
| Tool | What it does |
|---|---|
Get contact charla_get_contact | Return one contact in the connected Charla property by UUID |
Get kb article charla_get_kb_article | Return the full content and metadata of one knowledge base article by ID |
List contacts charla_list_contacts | Return one page of contacts for the connected Charla property, ordered by most recently modified |
List conversations charla_list_conversations | Export one page of conversations grouped by contact for the connected Charla property |
List kb articles charla_list_kb_articles | Return one page of knowledge base article summaries for the connected Charla property, newest |
List kb categories charla_list_kb_categories | Return all knowledge base categories available in the connected Charla property |
Create kb article charla_create_kb_article | Create a knowledge base article |
Update kb article charla_update_kb_article | Replace every writable field of an existing knowledge base article |
Try it: find the Charla tool you need
Browse the 8 Charla tools
Click any tool to see exactly what Hermes can do and copy a ready-to-use prompt.
Example prompts
Pull the relevant data from Charla, summarize it in plain English, and point out anything that needs attention.
Pull the relevant data from Charla, summarize it in plain English, and point out anything that needs attention.
List the relevant items in Charla, group them by priority, and recommend what Hermes should do next.
List the relevant items in Charla, group them by priority, and recommend what Hermes should do next.
ClawLink vs. building it yourself
The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for Hermes Agent. That is fine if you want to build and maintain the integration yourself. Most teams just want Charla working from chat.
| Manual | ClawLink | |
|---|---|---|
| Credential handling | Collect, validate, store, and rotate the Charla API key yourself, then make sure every tool call uses the right account. | Users complete the hosted ClawLink setup once and the connected Charla account becomes available to the agent without you building credential management. |
| Ongoing maintenance | You own refresh logic, permission debugging, environment config, and every provider-specific edge case for Charla. | ClawLink handles the repetitive integration plumbing so your team can focus on the workflow instead of the infrastructure. |
| Agent usability | You still need to expose the right Charla actions to the runtime in a format your agent can reliably use. | 9 tools for Charla are already exposed through ClawLink, so the agent can read and act from chat immediately. |
ClawLink vs. Composio
Composio also exposes Charla to AI agents. It is developer infrastructure: Python and TypeScript SDKs, an MCP server, and a catalog past 1,000 apps, aimed at teams shipping agent products. ClawLink is built for Hermes Agent users instead. You install the plugin once, connect Charla in the browser, and the 9 tools above work from chat. There is no SDK and no config file, and the Charla key you paste at setup is stored server-side rather than kept in your environment. Choosing between them? Read the full Composio alternatives comparison.
Troubleshooting
Hermes paired but still can't use Charla
Pairing is a two-step handshake: run hermes clawlink begin, approve the link in your browser, then run hermes clawlink finish. If you ran finish before approving, or the approval link expired, run hermes clawlink begin again to get a fresh link. Confirm the plugin was installed with --enable, then verify with hermes clawlink test.
Connection succeeds but no tools appear
Reconnect Charla from the dashboard, then start a fresh chat if the runtime still has the old tool catalog loaded.
"Tool schema not loaded yet" error when calling Charla tools
Charla tool schemas load on demand the first time a tool runs and are cached after that, so this error usually clears on its own: wait a few seconds and retry the same request. If every Charla call keeps failing with it in a fresh chat, reconnect from the dashboard, and contact support if it still persists — that pattern points to a configuration problem on our side, not something you can fix by reconnecting again.
Charla returns 403 or "permission denied" on one action while others work
Two usual causes. The connected account may not have access to the specific workspace, inbox, store, or project in the request — check that first. If access looks right, the agent may have sent a placeholder value (like "YOUR_ID" or an example id from documentation) instead of a real one: ask it to run a list or search tool first, then retry the action with a real id from those results. Most failures at this stage are one of these two, not ClawLink bugs.
API key setup works but results look incomplete
Double-check that the API key for Charla has the right scopes or account access. A valid key can still be too limited for some reads or writes.
FAQ
Is there a Hermes Agent Charla integration?
Yes. ClawLink is the fastest way to connect Hermes to Charla: link your Charla account once in the browser and Hermes Agent can call the Charla API through 9 ready-made tools — no custom code or token handling.
How do I connect Charla to Hermes with ClawLink?
Install the plugin with hermes plugins install ClawLink-HQ/hermes-plugin --enable, then pair once: run hermes clawlink begin, approve the link in your browser, and run hermes clawlink finish. Connect Charla in the dashboard and Hermes can use it from the next message — no config files, and the Charla key you paste is stored server-side instead of in your environment.
How long does it take to connect Charla to Hermes Agent?
About two minutes. Sign in, click Connect next to Charla in the dashboard, authenticate, and Hermes Agent can use it from the next chat message.
Why use ClawLink instead of wiring Charla up myself?
The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for Hermes Agent. That is fine if you want to build and maintain the integration yourself. Most teams just want Charla working from chat.
Hermes paired but still can't use Charla
Pairing is a two-step handshake: run hermes clawlink begin, approve the link in your browser, then run hermes clawlink finish. If you ran finish before approving, or the approval link expired, run hermes clawlink begin again to get a fresh link. Confirm the plugin was installed with --enable, then verify with hermes clawlink test.
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