How to connect incident.io to Hermes Agent
Connect incident.io to Hermes with ClawLink: paste your incident.io key once and 86 tools work from chat. No MCP server to run, nothing stored on your machine.
incident.ioAPI KEYMCPDeclare incidents, manage alerts, and run escalations. Once connected, Hermes Agent can read and act on incident.io from chat — pairing, token refresh, and tool wiring handled for you.
Most guides for giving Hermes Agent incident.io access start with registering your own OAuth app or pasting API keys into env files, then leave the token refresh and tool wiring to you. ClawLink gives Hermes a more practical incident.io setup: pair once in the browser and your always-on Hermes agent can act on incident.io for you, reading and doing real work on your behalf with no auth, token refresh, or tool wiring to build yourself.
Setup
It takes three steps to connect Hermes to incident.io.
1Install and pair
Install the ClawLink plugin, then pair Hermes with a one-time browser approval:
hermes plugins install ClawLink-HQ/hermes-plugin --enable- 2
Connect incident.io
Paste your API key in the dashboard.
- 3
Use it from chat
Ask Hermes Agent: "What can you do with incident.io?"
Install by command
The prompt above walks Hermes through this. By hand, it is four commands and a browser approval:
hermes plugins install ClawLink-HQ/hermes-plugin --enable
hermes clawlink begin # prints an approval link — open it and approve
hermes clawlink finish # after approving in the browser
hermes clawlink testThen connect incident.io in the ClawLink dashboard — paste your incident.io API key once.
Verify the connection by asking Hermes:
Pull the relevant data from incident.io, summarize it in plain English, and point out anything that needs attention.
Using a different agent?
The Hermes plugin is one client of ClawLink's MCP server. Claude Code, Cursor, Codex, or any agent that can run a shell command pairs with the same ClawLink account through the CLI:
npx -y @useclawlink/cli loginlogin opens the same browser approval and stores a credential locally. Once incident.io is connected in the dashboard, that agent calls the same 86 incident.io tools over MCP. Full setup for MCP clients and shell agents: connect apps to any AI agent.
incident.io MCP for Hermes
Looking for a incident.io MCP server for Hermes Agent? ClawLink connects incident.io to Hermes Agent and exposes 86 incident.io tools your agent can call over MCP, with hosted auth and nothing to run or maintain yourself. Using OpenClaw instead? The OpenClaw incident.io integration works the same way.
What the Hermes Agent incident.io integration can do
86 incident.io tools are ready for Hermes Agent once the account is connected. The 30 below are the ones people reach for most; your agent can call all 86.
30 of 86 incident.io tools for Hermes
| Tool | What it does |
|---|---|
Get alert attributes v2 incident_io_get_alert_attributes_v2 | Retrieve a specific alert attribute by its ID from incident.io |
Get alert routes v2 incident_io_get_alert_routes_v2 | Retrieve a specific alert route configuration by its ID from incident.io |
Get alert sources v2 incident_io_get_alert_sources_v2 | Retrieve a specific alert source by its ID from incident.io |
Get catalog entry v3 incident_io_get_catalog_entry_v3 | Retrieve a specific catalog entry by ID from incident.io |
Get catalog types v3 incident_io_get_catalog_types_v3 | Retrieve a specific catalog type by ID from incident.io V3 API |
Get custom field options v1 incident_io_get_custom_field_options_v1 | Retrieve a specific custom field option by its ID |
Get custom field v1 incident_io_get_custom_field_v1 | Retrieve details of a specific custom field by ID in incident.io |
Get custom field v2 incident_io_get_custom_field_v2 | Retrieve details of a specific custom field by ID using the V2 API in incident.io |
Get escalations v2 incident_io_get_escalations_v2 | Retrieve a specific escalation by ID from incident.io |
Get incident roles v2 incident_io_get_incident_roles_v2 | Retrieve a specific incident role by ID using V2 API |
Get incident status incident_io_get_incident_status | Retrieve details of a specific incident status by ID |
Get incident timestamps v2 incident_io_get_incident_timestamps_v2 | Retrieve a specific incident timestamp by ID using V2 API |
Get incident type incident_io_get_incident_type | Retrieve detailed information about a specific incident type by ID |
Get incident v2 incident_io_get_incident_v2 | Retrieve a specific incident by ID using V2 API |
Get schedules v2 incident_io_get_schedules_v2 | Retrieve a specific schedule by ID from incident.io using V2 API |
Get severities v1 incident_io_get_severities_v1 | Retrieve a specific severity by ID from incident.io |
Get users v2 incident_io_get_users_v2 | Retrieve a specific user by ID from incident.io using V2 API |
Get workflows v2 incident_io_get_workflows_v2 | Retrieve a specific workflow by ID from incident.io |
List actions v1 incident_io_list_actions_v1 | List actions from incidents |
List actions v2 incident_io_list_actions_v2 | Retrieve a list of actions from incident.io |
List alert attributes v2 incident_io_list_alert_attributes_v2 | List all available alert attributes |
List alert routes v2 incident_io_list_alert_routes_v2 | List alert routes from incident.io |
List alert sources v2 incident_io_list_alert_sources_v2 | List all configured alert sources in incident.io |
List alerts v2 incident_io_list_alerts_v2 | List alerts from incident.io |
List catalog entries v3 incident_io_list_catalog_entries_v3 | List entries from a catalog type in incident.io |
List catalog resources v3 incident_io_list_catalog_resources_v3 | Retrieve all available catalog resource types from the V3 API |
List catalog types v3 incident_io_list_catalog_types_v3 | Retrieve all catalog types configured for an organization using V3 API |
List escalation paths v2 incident_io_list_escalation_paths_v2 | List escalation paths from incident.io |
List escalations v2 incident_io_list_escalations_v2 | List escalations from incident.io |
List follow ups v2 incident_io_list_follow_ups_v2 | Retrieve a list of follow-ups from incident.io |
Try it: find the incident.io tool you need
Browse the 30 incident.io tools
Click any tool to see exactly what Hermes can do and copy a ready-to-use prompt.
Example prompts
Pull the relevant data from incident.io, summarize it in plain English, and point out anything that needs attention.
Pull the relevant data from incident.io, summarize it in plain English, and point out anything that needs attention.
Pull the relevant data from incident.io, summarize it in plain English, and point out anything that needs attention.
Pull the relevant data from incident.io, summarize it in plain English, and point out anything that needs attention.
ClawLink vs. building it yourself
The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for Hermes Agent. That is fine if you want to build and maintain the integration yourself. Most teams just want incident.io working from chat.
| Manual | ClawLink | |
|---|---|---|
| Credential handling | Collect, validate, store, and rotate the incident.io API key yourself, then make sure every tool call uses the right account. | Users complete the hosted ClawLink setup once and the connected incident.io account becomes available to the agent without you building credential management. |
| Ongoing maintenance | You own refresh logic, permission debugging, environment config, and every provider-specific edge case for incident.io. | ClawLink handles the repetitive integration plumbing so your team can focus on the workflow instead of the infrastructure. |
| Agent usability | You still need to expose the right incident.io actions to the runtime in a format your agent can reliably use. | 86 tools for incident.io are already exposed through ClawLink, so the agent can read and act from chat immediately. |
ClawLink vs. Composio
Composio also exposes incident.io to AI agents. It is developer infrastructure: Python and TypeScript SDKs, an MCP server, and a catalog past 1,000 apps, aimed at teams shipping agent products. ClawLink is built for Hermes Agent users instead. You install the plugin once, connect incident.io in the browser, and the 86 tools above work from chat. There is no SDK and no config file, and the incident.io key you paste at setup is stored server-side rather than kept in your environment. Choosing between them? Read the full Composio alternatives comparison.
Troubleshooting
Hermes paired but still can't use incident.io
Pairing is a two-step handshake: run hermes clawlink begin, approve the link in your browser, then run hermes clawlink finish. If you ran finish before approving, or the approval link expired, run hermes clawlink begin again to get a fresh link. Confirm the plugin was installed with --enable, then verify with hermes clawlink test.
Connection succeeds but no tools appear
Reconnect incident.io from the dashboard, then start a fresh chat if the runtime still has the old tool catalog loaded.
"Tool schema not loaded yet" error when calling incident.io tools
incident.io tool schemas load on demand the first time a tool runs and are cached after that, so this error usually clears on its own: wait a few seconds and retry the same request. If every incident.io call keeps failing with it in a fresh chat, reconnect from the dashboard, and contact support if it still persists — that pattern points to a configuration problem on our side, not something you can fix by reconnecting again.
incident.io returns 403 or "permission denied" on one action while others work
Two usual causes. The connected account may not have access to the specific workspace, inbox, store, or project in the request — check that first. If access looks right, the agent may have sent a placeholder value (like "YOUR_ID" or an example id from documentation) instead of a real one: ask it to run a list or search tool first, then retry the action with a real id from those results. Most failures at this stage are one of these two, not ClawLink bugs.
API key setup works but results look incomplete
Double-check that the API key for incident.io has the right scopes or account access. A valid key can still be too limited for some reads or writes.
FAQ
Is there a Hermes Agent incident.io integration?
Yes. ClawLink is the fastest way to connect Hermes to incident.io: link your incident.io account once in the browser and Hermes Agent can call the incident.io API through 86 ready-made tools — no custom code or token handling.
How do I connect incident.io to Hermes with ClawLink?
Install the plugin with hermes plugins install ClawLink-HQ/hermes-plugin --enable, then pair once: run hermes clawlink begin, approve the link in your browser, and run hermes clawlink finish. Connect incident.io in the dashboard and Hermes can use it from the next message — no config files, and the incident.io key you paste is stored server-side instead of in your environment.
How long does it take to connect incident.io to Hermes Agent?
About two minutes. Sign in, click Connect next to incident.io in the dashboard, authenticate, and Hermes Agent can use it from the next chat message.
Why use ClawLink instead of wiring incident.io up myself?
The alternative to ClawLink is usually manual API key setup plus your own token handling, permission troubleshooting, and tool plumbing for Hermes Agent. That is fine if you want to build and maintain the integration yourself. Most teams just want incident.io working from chat.
Hermes paired but still can't use incident.io
Pairing is a two-step handshake: run hermes clawlink begin, approve the link in your browser, then run hermes clawlink finish. If you ran finish before approving, or the approval link expired, run hermes clawlink begin again to get a fresh link. Confirm the plugin was installed with --enable, then verify with hermes clawlink test.
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